Call Center Agents Jobs in Kenya - 2015

StarTifmes

Media seeks to appoint suitably qualified individuals to assume the role

of Telesales Call Center Agents.

Reports to: Call

Center Manager

Objective of the position:

 As the first line customer liaison, the primary role is to:-

·                    
Make contact with businesses with full information on service /

program.

·                    
Make sales by offering the correct information and enrolling new

customers.

·                    
Handle customers enquiries promptly, efficiently and

professionally to fulfill the call center’s expectations and meet the set

service and sales target

Qualifications / Skills / Competencies

·                    
Diploma in sales and marketing or any other related fields.

·                    
Excellent telephone communication skills.

·                    
Agility; The ability to think on your feet. Active listening/

Analytical thinker i.e. listening and thinking at the same time

·                    
At least 1-2 years working within a sales environment preferably

in a proactive telemarketing role.

·                    
Previous experience is an added advantage.

Duties and Responsibilities

·                    
Contact dormant customers directly by telephone to make sales by

setting appointments or qualifying prospects.

·                    
Resolve customer dormancy issues and leave them satisfied.

·                    
Use a database to identify customers who have bought a product

in the past.

·                    
Build repeat sales through strong customer relationships by

focusing on customers’ wants and needs.

·                    
Check customer satisfaction degree after a sale.

·                    
Improve customer relationships and increase customer retention.

·                    
Gather and document information about the customer and the

product.

·                    
Perform any other duties that may be assigned.

·                    
Increase company revenue

·                    
Appointments or qualifying prospects.

Remuneration: An attractive and competitive

salary structure on offer.

Qualified candidates should send their application letters and CV’s quoting

relevant skills and experience to jobs@startimes.co.ke

Kindly include names of three referees and a daytime telephone contact.

Interviews will be done on a rolling basis until the position is filled. 

Only

shortlisted candidates will be contacted.